At a recent presentation I noticed some folks in the audience who appeared to lack any emotions as they usually are revealed from facial expressions and body language. A colleague even asked, “Don’t they look like card board cutouts?” Being engaged, whether in a meeting or in an audience, is a critical element of leadership presence.

Don’t be the folks who:

– Maintain a poker face

– Stiffly cross their arms

– Constantly look around the room and never at the presenter

Instead, be the folks who:

– Show they are listening by the engaging their eyes

– Move their body toward the presenter

– Ask questions when appropriate

– Validate the speaker by providing positive comments

I recently purchased a four-CD set on “Be a No Limit Person”. What I found so inspiring and at the same time very challenging was how to be in control of oneself instead being defined by the environment. Oh, we can still complain about everything from the cold weather to the challenging economy. Beyond that, however, Wayne Dyer is saying to be optimistic and control your own well-being by having a positive attitude.

It is much easier to walk around with the gloom and doom attitude. It takes effort to self-talk into control of the outcome. Having a positive attitude will be better for your health and at the same time you will draw folks to you who want to be around you. If you continue to worry and predict the worst, it will happen.

You can purchase the CD at Amazon or go to You Tube to listen to Wayne Dyer on “Be a No Limit Person”.

I am always pleasantly surprised by great customer service. Great customer service is when you as the consumer are respected and the issue is solved immediately and with ease. Recently, I ordered a product from Amazon and it was missing some parts.

I went to the issues and returns section of Amazon’s website and chose to have a chat about it. I confess I was thinking they would give me a problem.The customer service person gave his name and handled the problem immediately with no indication that he felt I was not being truthful. Amazon also sent a script of the discussion for my records!

Wouldn’t it be wonderful if a key element of everyone’s professionalism was that we treat everyone as a number our one customer and client?We listen to the issue and refrain from being critical or defensive while solving the problem to the customer’s satisfaction, just like the folks at Amazon, Costco or Nordstrom. If we all did this, each of us would truly be considered a five star professional.

Recently, I noted that many folks were trying to carry too many bags or had a bag that was too stuffed or big to carry.

Here are some tips to keep you from looking like you’re being overwhelmed by your luggage:

For Women:

• When carrying files, use a tote that can also act as your purse.

• For large files and a laptop, use a bag that has wheels (put your purse on top of the bag). It looks professional and is easier to manage.

• Don’t overstuff a purse or tote.

For Men:

• Select a backpack that doesn’t make you look like you are going on a camping trip.

• Do not over stuff briefcases – it makes you appear overloaded.

• If you have heavy files because you are a road runner, use a roller bag. Tumi makes several smart ones.

Keep these guidelines in mind when you are preparing and managing your luggage.

A key element for folks who have a polished, smart, elegant image is their clothing choices. Their clothing is appropriate for the occasion and their role in the organization. The color resonates and makes folks feel confident about them. Their accessories add just enough nuance to enhance their appearance. Their overall look showcases their leadership presence. Make sure that these key clothing factors capture your elegant style no matter what situation you find yourself in.

A recent article in the New York Times featured Brandee Parker who was once head of marketing for Facebook. In the piece, Ms. Parker talks about the time she and a colleague brought a black suit for her boss, Mark Zuckerberg, to wear on his first trip to Davos, Switzerland, for the annual meeting of the World Economic Forum. They thought that the occasion called for more than Zuckerberg wearing his usual hooded sweatshirt.

Mark never wore the suit. Instead, he put on his Patagonia sweatshirt. (And we are all not Mark Zuckerberg or a CEO of a Fortune 100 company.)

However, I agree wholeheartedly with Brandee.

This does not mean that if I like to wear leggings and an oversized sweater that those clothing choices are appropriate in a business setting. There are many choices today. In fact, a nice pair of slacks and jacket can provide the same comfortable feeling as a sweatshirt.

When I have garnered the respect capital then maybe the leggings will be appropriate. (I saw that Sheryl Sandberg wore them stage for a presentation showcased on the TV show, 60 Minutes. She certainly has the respect capital.) Also, I have learned if my clothing does not feel comfortable and keep me true to myself, then I think twice before moving ahead. I give the same advice to my clients.

Men have an advantage women don’t have— gray hair can look distinguished on them. I understand in today’s world anyone over 30 is considered old which is why, to look younger, men can be tempted to color their hair. In some cases men even perm their hair (You see Bradley Cooper in American Hustle wearing curlers!).

First of all, men’s hair does not take color or perms as naturally as women’s hair does. Nothing is worse than men having bad fake hair color. It creates an air of artificial presence. It can also defeat the purpose and make men look older. Men’s hair also does not take perms too well. Perms tend to produce a Brillo pad look.

LinkedIn, Facebook, Twitter and Spoke are the current major social media vehicles in today’s business world. To establish your presence, you must have a current, attractive picture, an up to date bio and a short list of current things you are involved in.

Your network must include industry associations. Marketing may include blogs that will impact your audience. The blogs on your Facebook or Twitter updates should reflect current issues related to your work. They must also be positive and once in a while give a good inside view of you as a person.

Why does it matter? Because the world moves so fast that we are not always allowed a face-to-face with our audience. Social media allows you to cast a wider net to capture your audience.

Often, talented folks make the mistake of speaking in a voice and using words that are not natural to them. This becomes noticeable when they are asked to explain what they said and they get tangled up in explaining what they mean.

The late Tim Russet of Meet the Press once said that he always knew that if his father understood what he was saying then he was speaking in his own voice and words. His comments would also resonate with the rest of his audience.

To ensure you are speaking in your own voice, begin to practice with folks who don’t know your subject. If they understand your explanation, then you are speaking in your own voice.

We all have an inherent communication style– it is how we are wired.

It can adapt and even grow organically when you surround yourself with folks whose approach is different than yours. For example, if you tend to be an introvert, work with someone who is a natural extrovert. If you have a task oriented work style, bring folks in who are more strategic. Watch how they approach situations. Take note of the way people interact with them. Use their interactions as a guide to stretch yourself to become a more rounded and aware communicator.