Meeting on Zoom, GoToMeeting, or WebEx is difficult. Long meetings are especially challenging. Be sure to set up early for the meeting, having the items you need available. Put away any distractions, such as a cell phone or additional paperwork (no multi-tasking). Keeping engaged will help you connect with those in the meeting. Facial expressions are the best way to ensure a personal connection (smiling and making eye contact directly into the screen). Watch for cues to ensure your message is being heard. Always use mute when you are not talking. Be open to dialogue on Zoom and engage in discussions.

Business lunches are best left to get to know each other and to begin to build a flow of a relationship. It is a time to set some common goals in an informal way. Some pitfalls to avoid are not checking in with the client regarding their time guidelines, such as the time to meet and the length of time to meet. Be sure to consider where they might like to eat. Choose a place with a relaxing setting, that is quiet enough for a conversation, and can accommodate any dietary considerations they may have. Invitations must have been sent based on their scheduling needs. Conversation is light. Talk business only if the guest brings it up in conversation. Controversial subjects are best avoided.

I found out later in life it how much it matters to like, and even be passionate about what one is involved in. It seems that earlier in life earning a living was the first goal…to pay bills and still be left with some freedom to live a life that matters.

In my travels, I like and enjoy being around people that make a difference and demonstrate similar values to mine. It is especially important because when we hit a bump in the road, the passion and joy of the work will push us through it.

There are many books that focus on the importance of passion. Some simple exercises to discover what you may be passionate about include journaling and taking a pause to reflect about a moment that brings you a feeling of a brilliance. It is like when athletes say they were in “the zone”. It worked for me.

The cooking competition show is about more than just the food. It provides a visual of ways contestants and judges work under pressure to deliver successful products and give constructive feedback. The show that continues to give feedback gems is the Kid’s Championship Baking Show.

Duff and Valerie are the judges and it is the way they use the three to one rule that clicks. They look for the three positives and one not-so-positive area to help the contestants achieve success as a baker. The judges balance the fine line on these impressionable young minds. We understand they were chosen for their baking skills, personality, and how they receive feedback.
All us of revert to the child in ourselves when under review and feeling pressured. (Even when we try to toughen up!)

A loss, whether the death of a family member or loss of a job, is difficult for everyone involved. Most desire to give comfort. That could mean not saying anything but instead giving a hug (if you are close). Other words are I am sorry for your loss or for this difficult time. Never give the impression you understand what they are going through because you are not them. Offer your comfort simply and with empathy.

Recognize that sharks are folks who use their power positions to ensure they will succeed, especially during a conflict or in a competition. Some sharks have developed through the environment they were born into. They manipulate people / situations and are masters at spin. Staying aware and taking precautions will help you avoid sharks by just staying out of their way.

Understanding cultural differences and similarities helps bridge communications. For example, I am a first-generation Chinese born and raised in Chicago and sometimes work with natural born Chinese (born in China) even though the individual may be in the US for an extended time.

We may look and even sound similar, but we think and communicate very differently. I am  direct, a distinctly US quality. Individuals from another culture may agree even though they disagree to save face. The main similarity is that we both want to succeed but get there in different manners. To connect and avoid a saving face situation, present a solution in a way that will achieve the main goal.

A firm handshake:
1. Creates a first-time bond
2. Starts a relationship
3. Enables the other person to begin to know you
4. Says confidence
5. Allows sharing of a personal space
6. Is usually the only time one touches another person at work

This firm handshake is the initiator of hopefully a fruitful relationship beginning.

It is critical to get feedback and use it to strengthen a project or program. A client shared the three questions she asks her students in a class she teaches about feedback. The questions are simple, non-threatening, but very effective. They are:

– What would you like to start?
– What would you like me to stop doing?
– What would you like me to continue to do?

The personal space standard, when standing with a person or groups in conversation, is one arm’s length. Business today continues to be gender neutral with sensitivity whether in formal or casual settings. The only touch would be a handshake depending the culture of the individuals involved. This guideline is even more important today to prevent any misunderstandings.