Humor goes a long way towards helping to relax difficult situations and to put everyone at ease. I am by nature a serious person, but I find adding a dash of humor makes the day and a meeting easier. Humor is not always about telling jokes; it is also smiling and looking at the lighter side of things. A laugh once a day makes life a lot easier. “Humor is mankind’s greatest blessing,” said author Mark Twain.

Egos are fragile. The wisest person is the one without a glaring ego. How does one keep it in check? Be aware of the trigger or triggers, such as speaking without letting another person have a voice. Surround yourself with individuals who bring talent to the table. Don’t hire individuals who agree too much with you. Seek honest feedback, even when it hurts. Remember not to act like the smartest person in the room.

It is important to analyze and review our mistakes because they can become learning lessons. If we don’t determine what caused the mistake and how it affected ourselves or others, we are doomed to repeat it. First, it is important to acknowledge the mistake. This, in and of itself, can be difficult. Then we should consider what caused the mistake. Was it a lack of understanding or was it due to emotions? I personally write my mistakes in a journal. I jot down the cause and the effect. This helps me to be aware of how I can manage the problem more effectively if the situation occurs again. Learning from a past misstep can prevent you from making the same mistake twice.

There is always someone on a team or in the audience that makes the situation or subject about them, good or bad. Either way, it steers the objective away from the core issue. The best way to bring the conversation back to the point is to not spare them, but to say, “let’s circle back, or we were talking about this.”

Holding a grudge really hurts the wronged person not the person responsible for the problem. It is not easy to let go of a grudge. However, it is tough to take the high road and rise above the it, especially when you feel hurt.

If you can get past it, though, the rewards are tremendous! Besides the respect of peers and leaders, you will love yourself more. Being wronged will happen many more times in life. And remember, it has been medically proven that folks who let go of hurts live longer and happier lives.

Simon Sinek suggested that “Learning has greater value when we share what we learned”. Sharing learnings creates value for the person delivering and for the receiver (s). However, sometimes, people forget about the importance of the way and when the learnings are delivered.

When this information is given at a time a mistake has been made, it will look like a correction. The best time is to discuss in a sharing environment. The point I bring up to my clients and in workshops is to share what we have recently experienced that continues to help us learn.

A loss, whether the death of a family member or loss of a job, is difficult for everyone involved. Most desire to give comfort. That could mean not saying anything but instead giving a hug (if you are close). Other words are I am sorry for your loss or for this difficult time. Never give the impression you understand what they are going through because you are not them. Offer your comfort simply and with empathy.