December 2009 Monthly Tips

Remember the laughter, the joy, the hard work, and the tears that created a unique 2009. And as you reflect on the past year, forward your positive energy and sprinkle it onto 2010.

Have a delightful holiday season and a joyful, prosperous New Year!

November 2009 Monthly Tips

We simply assume that the way we see things is the way they really are or they way they should be. And our attitudes and behaviors grow out of those assumptions. ~Stephen R. Covey

November Tips For Communication & Image Success

Tip for Organizations:

Question:
Some of our associates have a difficult time with meeting with a new client who may be hostile to them. They may have had a problem in the past or been in a bad situation with a previous organization. What advice can we give to help them professionally represent themselves and the company?

Answer:
It is important to be sensitive to the situation and understand how the client may have concerns. With that in mind, your associate must communicate what they can offer, verbalize assurances for a successful outcome and follow-up without being overly sensitive to any past issues. Your associate needs to stay in the present. The mindset must be to do what they need to do to win the client.

Tip for a Man:

Question:
Most people struggle pronouncing my name. Should I change it?

Answer:
You have two options. One is to help folks pronounce your name by saying it slowly. And be patient with them as they pronounce it

The second option is to adopt a nick name by using an abbreviated version of your full name (For example is you name is Buchinsky, you may pick Buck as a nickname). If you choose to use the nick name, indicate it on your business card.

Tip for Women:

Question:
I am a single woman and often get asked why I am not married. I get frustrated answering these questions. How can I respond without sounding defensive?

Answer:
I recommend you say this with a smile: “I enjoy being single,” and then change the subject.

The Art of Business and Social Interaction®

Question:
How do you handle it when someone constantly calls you by another name?

Answer:
I would correct it immediately by saying: “I know you meant to say Anna.” This will allow the person to memory match your name to your face and make him/her more likely to make the connection in the future.

October 2009 Monthly Tips

No gesture is too small when done with gratitude. ~Oprah

October Tips For Communication & Image Success

Tip for Organizations:

Question:
We are putting together a tipping guide for our associates who travel. What’s the appropriate amount to tip the hotel concierge?

Answer:
The minimum tip is $5.00. For example, if they print a boarding pass for you, tip no less than that. However, tip up to $15.00 if they obtain hard to get reservations at a restaurant or choice theatre tickets.

Tip for a Man:

Question:

staying at a hotel recently, I had to have my shirt pressed quickly. What would have been the correct amount to tip the maid?

Answer:
Depending how quickly the service was provided, at least $5.00 (Note: Normal service for shirt laundering is a day.)

Tip for Women:

Question:
I know the general rule of tipping for salon services is 20%. If the services cost $200.00 do I have to tip $40.00?

Answer:
If you were getting the services at a hotel or on a cruise, an automatic tip of 18 percent would be added. I would use this as a rule of thumb. This tip should be spread among all the folks who worked on you. The only exemption is the shampoo person. You would tip them separately.

The Art of Business and Social Interaction®

Question:
How much should you tip an event planner for their services?

Answer:
$50.00 is typical for the event planner and $25.00 for the assistant. Be sure to check the tips are not included in the contract so you don’t double pay.

September 2009 Monthly Tips

Taking calculated risks. This is quite different than being rash. ~ George S. Patton American Military Leader

September Tips For Communication & Image Success

Tip for Organizations:

Question:
How should our folks determine which electronic social networking tool to be on whether it is Facebook, twitter or LinkedIn?

Answer:
Number one is networking tool to on as a professional is LinkedIn. First visit the site and get an idea how to complete your profile by viewing other people who are like professions and have similar responsibilities. Facebook tends to lean more toward the personal side; however potential clients and customers may look for you on Facebook, so keep it non controversial and professional. Twitter tends to get information out quickly on what you are doing at the moment. View all three sites look at the folks who are on them and how they use it will help you decide. You can visit me on all three sites LinkedIn/AnnaWildermuth, Facebook/Anna Wildermuth and Twitter AnnaSWildermuth to get an idea of my profiles.

Tip for a Man:

Question:
I am on LinkedIn in and get requests from women that I am not sure if their request is purely business or social. I want only professional links how do I handle them?

Answer:
You can ignore the request and archive the request or sent them an e-mail and with the question on how they see the professional connection. You then can determine the professional connection works for you. I do not recommend blocking as blocking has repercussions for them in the long run.

Tip for Women:

Question:
My picture for Facebook is casual can I use the same picture for LinkedIn?

Answer:
Facebook tends to be social networking site where on LinkedIn is a site for professional business people less entrepreneur. I recommend both pictures be approachable with LinkedIn have a portrait photo where as Facebook can be in a casual setting.

The Art of Business and Social Interaction®

Question:
I have just joined Facebook and LinkedIn and getting all these different requests from folks to join my Facebook and LinkedIn. I don’t want to link with all of them. What should I do?

Answer:
This is an on-going problem with all of the electronic networking sites. My first recommendation is to ignore them and they will go into archive after 60 days. If you have the time you can send them an e-mail and thank them for invitation but at this time you are not accepting any more links to your sites. Main thing is you don’t want to offend anyone so it is up to you how you want handle it.

August 2009 Monthly Tips

I CAN CHANGE. I can live out of my imagination instead of my memory. I can tie myself to my limitless potential instead of my limiting past. I can become my own first creator.  ~ Steven R. Covey

August Tips For Communication & Image Success

Tip for Organizations:

Question:
We are having challenges with folks interrupting each other while on the phone. Most times it is because they do not realize the person is on the phone because you cannot always see they are wearing a headset. What do you recommend we handle this?

Answer:
I would purchase two desk items for each person. One item can easily recognize that indicates a person can be interrupted and the same item in another color that indicates they can not. Colors red for stop and yellow for proceed with caution.

Tip for a Man:

Question:
I am the only man in a small office with all women and feel uncomfortable on talking about personal things with them where they are very comfortable in sharing things. How do I handle not appearing uninterested by not talking about myself?

Answer:
You can listen and turn the conversation back to them by asking questions getting them to talk about themselves. In sharing you can bring topics of conversation about what you just read or saw at the theatre.

Tip for Women:

Question:
I tend to sound very young on the phone and girlish how can I sound more professional?

Answer:
Practice first by slowing down your pace and dropping your voice a bit and audio tape yourself so you can feel it in your throat. I recommend starting with a simple introduction of yourself and reading a paragraph.

The Art of Business and Social Interaction®

Question:
I have been told I roll my eyes in meetings and been told it offends folks How can I control it?

Answer:
Have someone video tape you in a casual conversation and see what triggers your eyes to roll and other intrusive facial expressions. This will help you begin to manage the eyes rolling.