Recently, I was with a client and noticed her glasses kept slipping off her nose. She was constantly pushing them up. I know this problem intimately because I have a flat nose with a very low bridge. Eyewear choices were limited for me because my eyewear needs to have nose pads that can be pinched to keep the glasses from sliding. Warby Parker just introduced a new line of eyewear so people like me can wear glasses without nose pads.

It is important to keep updated and fresh. Anna’s rule is at least once every two to three years to take a look at your hair style, eye wear and clothing choices. When was the last time you refreshed your hairstyle? As women age, makeup can either go lighter or need more color.

Men’s hairstyles change. A young man’s hair style can look foolish on a man over 50 unless he is updating his clothing choices appropriately. Jewelry styles change but good classic lines never become dated. Men’s pant styles rules get broken everyday based on the age, figure shape and industry.

We always want to stay contemporary, especially in a professional environment.

Often, I hear: Why are my ideas not heard but someone else says the same thing and it is taken favorably and even as their idea! Why is that?

Ideas get recognized by the way they are stated. Also, ideas are important but they become real with results.

Another key issue is an that an idea can be like seeds in farming. They need time to grow to mature. Be the farmer, nurture your ideas and plant the seeds of thought with more than one source.

Using the three to one rule will help you give constructive, inclusive feedback. Feedback must always be given in private unless agreed upon in a group setting. Feedback is never intrusive and is only given with the intent of future growth and forward movement.

The three to one rule works by starting with three things the person does well and one item they can do better. This approach softens the criticism and empowers the giver and receiver of the feedback.

To ensure a successful event, a sound foundation in reality is needed to apply to these key components:

• Assigning the right people in the roles
• Creating a realistic timeline
• Establishing accountability by setting due dates
• Scheduling status meetings

Properly handling these components will result in a successfully completed project.

Recently, I was asked to help the daughter of a friend prepare for a job interview. These are the dos and don’ts of interview preparation:

Do:
• Prepare by learning what the job and the organization are about
• Have a personal story about yourself
• Be able to state why you are the best person for the job
• Be able share a situation where it did not work out and what you would do differently
• Be enthusiastic and answer questions with confidence even if you’re uncertain of the answer

Don’t
• Go in with the idea that they need you
• Go in without being fully prepared on what the job is about
• Go in dressed for an outdoor event
• Go in with a weak handshake

Impromptu speaking can create more impact in meetings and when presenting to a group because in these situations, folks can see your confidence and composure in action. Toastmasters use a wonderful segment in each meeting called table topics. Someone selects a topic and calls another member up to talk about it for two minutes.

I also found that very often, clients have to answer questions and instead being caught off guard, they responded calmly.

These are a few tips to help answer with confidence when caught in an impromptu situation:

• Take your time to answer
• Repeat the question
• Or rephrase the question
• Offer another way to answer the question

The Art of Business Social Interaction is a trademarked program I developed working with a group of new associates that the organization wanted to ensure were aware of the social protocols in working with clients in all situations.

One of the cardinal rules that should never be broken is to remember the three banned topics: religion, politics and money. I recalled years ago working with one pro-life and the one pro-choice colleague. We would have a wonderful lunch together because they were both very charming people. But once this issue came up – it became an unpleasant afternoon.

Just recently, while walking my dog, a person I would meet occasionally while he walked his dog, brought up how awful the news has been. I mistakenly brought up my distaste for guns and he said let’s not get political. This pleasant walk became very uncomfortable because I had forgotten my own rule to never talk about politics, religion or money!

I recently heard Seth Godin give a talk about “Engagement – Do the Work You Love”. One of the elements of the talk stressed the importance of failure and the lessons learned from it. As we begin to grow and become more proficient in a subject, I believe we continue to strive for success and we work diligently to not fail. What that occurs, I think our growth ceases.

Folks I work with try and learn from situations that did not work out. An important failure I had early in my career was that my son told me to get out when making a pitch that suddenly heads south. I did not follow his advice.

In my presentation (the RFP was 50 pages), the interview was scheduled with two folks. Instead it turned out to be a team of five! I was terrible but instead of getting out of the interview, I forged ahead with my struggling presentation. It took me a year to get over it.

A few years later, I was asked by another company to put on a year program for 300 with 30 at a time in one day. I went into the interview with five people, performed well and won the project. This first failure was painful but it was the lesson that keeps giving.

Seth Godin also talked about ways we need to feed and stretch our emotional muscles mentioning that at least once a year he takes in a retreat and reads material to do just that.

I try at least twice a year to take a class or obtain another certification in a skill that will help me grow emotionally and observe life from another point of view. Last year, I became an international coach credentialed as an Associate Certified Coach (ACC).

This year, I made time in my very hectic schedule to attend a digital marketing conference on artificial intelligence and the ways it is revolutionizing the field. Strengthening your emotional muscles will also help renew and energize your passion.