Today, I was at the Judicial Courthouse supporting a friend going through a difficult time. In the building, the only folks who can use a cell phone are attorneys. While in the elevator, I noticed a young woman wearing dressy open toe sandals (more for night wear), very worn jeans and a makeshift jacket who tossed hair and shifted her armload of papers and began using her phone. I casually asked, “You must be an attorney? “Yes,” she replied. I was thinking OMG.

When I got off the elevator, I saw that my friends’ attorney was wearing a lightweight dark suit, modern under pining and great ALG flats. She had long hair and was beautifully groomed.

We saw an attorney (with a phone in her hands) on another elevator ride who gave off an air of poise and confidence. I would hire her in a minute.

My friend thought maybe the first attorney I saw was only an associate. That may be true but it is still no excuse; you always want to look like you are ready to take the next step.

“Don’t be afraid to go for positions, jobs or take on clients just outside of your knowledge base. Confidence is overrated. It is when we most uncomfortable and looking for answers that we learn and grow the most.” Barbara Corocoran

Confidence is built by doing. The more you practice, the better you will get. I recently worked with a young, very smart CPA who practiced a presentation about the nuances of cultural differences between English speaking and non-English speaking folks. This also happened to be her first time speaking to a client group.

She did the hard work by practicing with me then did a dry run in her office. Not only did she ended up hitting a home run with the client, the Senior Vice President has asked her to speak at a regional conference!

You may have heard the expression “musical chairs”… well, I have a new one “musical times”. This refers to individuals who continually move times and days for appointments because their schedules constantly change. In addition, folks who do this, never seem to arrive at the designated appointment times anyway.

This is the number one career killer in my mind. Being on time is being respectful and professional. Years ago, I was coaching with a number of account managers. While waiting in the executive dining room for the client, the hostess said while the clients were always on time, it was the managers who were always late.

When you are late, it sends a message your time is more important than the person you are meeting. Recently, I worked with coaching client who was always on time for scheduled appointments. I let her know how impressive it was and that it showed true leadership skills. The client told me that her staff and boss complimented her on it also.

Being on time sends a message you are managing your time effectively which is a the sign of a true professional.

1. Not having several personal introductions

2. Not having an ice breaker to start the conversation

3. Not having a business card

4. Not mixing with more than one group (or staying too long in conversation with one group)

5. Not listening enough (non-stop talking)

6. Not asking how, when and why questions

7. Not having a good time (projecting a look that reflects stomach pain might be occurring)

8. Not smiling (instead, wearing a more a grim facial expression)

9. Not making eye contact or looking around the room more than at a conversation partner

10. Not having a crisp handshake

Take away the nots and you can be a star at networking. The process will also become more fun.

One of the perks of long term client relationships is that I sometimes end up working with members of client business teams and even with their family. Recently, I was asked to work with a young man who was a grandson of a client (I worked more than 15 years with my client and her staff.).

Andy is quite talented in writing stories and wonderful artist. However, he is shy, could not look people in the eyes, looked down and had a half-limp handshake. To draw Andy out, I first asked about his art. Then, I requested that he show me some of his written work on his I Pad. I also used a few improv exercises to help him have fun when speaking with confidence. I noticed that he loved his dogs so I suggested that he think about them when he gets nervous.

In the book, Outliers, Malcom Gladwell writes about folks like Andy who have talent at very young age, and who keep working and developing to eventually be quite successful. Now, Andy has a head start in being able to communicate about his work. I believe he will be a very successful writer.

Can you imagine an eleven year old writing nonfiction books using animals as characters? How special is that?

Eyes can say much more than words. A look can be absorbed even before the person speaks. Samantha, (There’s a picture of her in this blog.) has these amazing eyes that look right through you. She does not talk much but stares and barks when annoyed. Her eyes do all of the heavy lifting.

Capture your look by using the eyes to obtain the effect you desire like effective actors, politicians and business people do. Joy, disappointment, sadness, authenticity and dishonesty and most other emotions are first reflected in the eyes. A good way to learn about the eyes is by watching films, live theatre and television programs.

Recently, I was involved in an incident that I considered embarrassing.

I take one on one training on how to use a Mac Air (going on 15 months, now). Because I’ve been a PC user for 25 plus years, it is a completely new way for me to work on a computer.

Technicians who work with me are really very patient. They never make me feel badly when they have to continually repeat answers. So, I thought it would be a nice gesture to bring a bottle of Apple Ice for my main trainer.

However, when he opened the drink, the soda fizzed all over the table, floor and chairs. Instead of being upset, he laughed and turned what I thought was a disaster into a comical situation. He even said it made his day so much better. How wonderful it is to have this sense of humor. It makes life’s little mishaps that much more tolerable and even, at times, more enjoyable.

In my career prior to starting Personal Images, I can honestly say I have worked with more bad bosses than good ones. These are managers who yell, make unreasonable demands and expectations and/or run around like policemen watching your every move.

My experience has been and continues to be, to find a way to navigate around them. This means maintaining a low profile and minding your p’s and q’s. If a boss is completely unreasonable, move to another part of the organization, if possible.

If it is important to your career to stay with this boss, then you must learn to develop a thick skin and learn from this person, meaning all the good things about him/her while trying not to focus on the negative. It is about management and not about winning with this type of manager.

Working with a client to help him strengthen how he communicated with senior management, we decided to have another member of his firm sit in to give some feedback. Every time we started, his colleague interrupted to share his point of view how my client could do it better.

This went on for about 40 minutes when I finally asked all feedback be given after the taping was over. The rules were that he could only use this phrase “This is how you can strengthen” not, “This is not the way to do it”.

The reality is that when you are inclusive, it empowers the person being coached. It does not take them down. Empowering boosts confidence and confidence encourages folks to try new methods of action and thought.

Often, clients fight that perception is reality. They don’t understand what their brand is and most importantly how their brand is perceived and the fact that what is really important is what is perceived.

Perception has a life of its own. Recently, in speaking with a client about a potential hire for her team, all she could remember was that this person was wearing ridiculously high heels! She felt this individual was only interested in fashion and not truly a business person. Changing the perception of the potential hire from a not-so-serious business person to a professional who took herself seriously, necessitated quite a mind shift in the interview.