Folks in the Midwestern and Eastern parts of the country have been hit with very harsh conditions this winter. The combination of snow and cold has been brutal. So, looking smart has been difficult when clothes for these weather conditions tend to make us look like the abominable snow man.

Layers and a good head cover are important. Using colored scarves and head wear will add a bit of fashion flair. Also, adding color to your clothing will make this winter a bit brighter.

At a recent presentation I noticed some folks in the audience who appeared to lack any emotions as they usually are revealed from facial expressions and body language. A colleague even asked, “Don’t they look like card board cutouts?” Being engaged, whether in a meeting or in an audience, is a critical element of leadership presence.

Don’t be the folks who:

– Maintain a poker face

– Stiffly cross their arms

– Constantly look around the room and never at the presenter

Instead, be the folks who:

– Show they are listening by the engaging their eyes

– Move their body toward the presenter

– Ask questions when appropriate

– Validate the speaker by providing positive comments

I recently purchased a four-CD set on “Be a No Limit Person”. What I found so inspiring and at the same time very challenging was how to be in control of oneself instead being defined by the environment. Oh, we can still complain about everything from the cold weather to the challenging economy. Beyond that, however, Wayne Dyer is saying to be optimistic and control your own well-being by having a positive attitude.

It is much easier to walk around with the gloom and doom attitude. It takes effort to self-talk into control of the outcome. Having a positive attitude will be better for your health and at the same time you will draw folks to you who want to be around you. If you continue to worry and predict the worst, it will happen.

You can purchase the CD at Amazon or go to You Tube to listen to Wayne Dyer on “Be a No Limit Person”.

I am always pleasantly surprised by great customer service. Great customer service is when you as the consumer are respected and the issue is solved immediately and with ease. Recently, I ordered a product from Amazon and it was missing some parts.

I went to the issues and returns section of Amazon’s website and chose to have a chat about it. I confess I was thinking they would give me a problem.The customer service person gave his name and handled the problem immediately with no indication that he felt I was not being truthful. Amazon also sent a script of the discussion for my records!

Wouldn’t it be wonderful if a key element of everyone’s professionalism was that we treat everyone as a number our one customer and client?We listen to the issue and refrain from being critical or defensive while solving the problem to the customer’s satisfaction, just like the folks at Amazon, Costco or Nordstrom. If we all did this, each of us would truly be considered a five star professional.

Recently, I noted that many folks were trying to carry too many bags or had a bag that was too stuffed or big to carry.

Here are some tips to keep you from looking like you’re being overwhelmed by your luggage:

For Women:

• When carrying files, use a tote that can also act as your purse.

• For large files and a laptop, use a bag that has wheels (put your purse on top of the bag). It looks professional and is easier to manage.

• Don’t overstuff a purse or tote.

For Men:

• Select a backpack that doesn’t make you look like you are going on a camping trip.

• Do not over stuff briefcases – it makes you appear overloaded.

• If you have heavy files because you are a road runner, use a roller bag. Tumi makes several smart ones.

Keep these guidelines in mind when you are preparing and managing your luggage.

A key element for folks who have a polished, smart, elegant image is their clothing choices. Their clothing is appropriate for the occasion and their role in the organization. The color resonates and makes folks feel confident about them. Their accessories add just enough nuance to enhance their appearance. Their overall look showcases their leadership presence. Make sure that these key clothing factors capture your elegant style no matter what situation you find yourself in.

A recent article in the New York Times featured Brandee Parker who was once head of marketing for Facebook. In the piece, Ms. Parker talks about the time she and a colleague brought a black suit for her boss, Mark Zuckerberg, to wear on his first trip to Davos, Switzerland, for the annual meeting of the World Economic Forum. They thought that the occasion called for more than Zuckerberg wearing his usual hooded sweatshirt.

Mark never wore the suit. Instead, he put on his Patagonia sweatshirt. (And we are all not Mark Zuckerberg or a CEO of a Fortune 100 company.)

However, I agree wholeheartedly with Brandee.

This does not mean that if I like to wear leggings and an oversized sweater that those clothing choices are appropriate in a business setting. There are many choices today. In fact, a nice pair of slacks and jacket can provide the same comfortable feeling as a sweatshirt.

When I have garnered the respect capital then maybe the leggings will be appropriate. (I saw that Sheryl Sandberg wore them stage for a presentation showcased on the TV show, 60 Minutes. She certainly has the respect capital.) Also, I have learned if my clothing does not feel comfortable and keep me true to myself, then I think twice before moving ahead. I give the same advice to my clients.

Men have an advantage women don’t have— gray hair can look distinguished on them. I understand in today’s world anyone over 30 is considered old which is why, to look younger, men can be tempted to color their hair. In some cases men even perm their hair (You see Bradley Cooper in American Hustle wearing curlers!).

First of all, men’s hair does not take color or perms as naturally as women’s hair does. Nothing is worse than men having bad fake hair color. It creates an air of artificial presence. It can also defeat the purpose and make men look older. Men’s hair also does not take perms too well. Perms tend to produce a Brillo pad look.

A true professional tips those who provide good service, especially in the situations that are repeated. My rule of thumb is as follows:

20% for dining and personal services and at least two to three dollars for the car service and the airport baggage handler.

During the holidays, the tip should be the amount of one service charge. For example, if your manicurist charges $20 dollars then the tip should be $20. These are the folks who make your life easier and tipping is great way to show your appreciation for what they do.

From no eyebrows, to very thick ones – they make a statement. The key element is that eyebrows have definition and frame the eye.

Sometimes the natural brow color needs to be enhanced with color brow powder. The eyebrows can also be colored when the hair is being colored.

Always get an opinion from a professional about the shape. Be comfortable with the opinion and do not proceed if you feel the change is too drastic. Instead, experiment with brow pencil or powder first. A well-shape eyebrow will capture your eyes which will help engage those you are speaking with. It will definitely make a positive statement.