The challenge when beginning a new leadership role, is to build a new and not destroy the current structure. Yes, destroying seems to be the method these days because the old can appear stagnant. There is a better method of understanding the organization and its players that includes a deep study to determine the next step that will help the organization or team be effective. Creating havoc causes confusion and creates an uncomfortable view which in turns creates a backlash. The cure can be worse than the problem. If you are going to be a destroyer, be sure to have plan B in case the remains cannot be used to move forward.

A recent New York Time’s article covered the late Tom Wolfe, his choice of suits, and his white suit. The white suit, while not in fashion, set him apart from the crowd. This clothing reflected his internal and external style including his writings and larger than life personality. The clothing choices also distinguished Mr. Wolfe from a group of very successful writers.

Use a signature brand, whether with clothing, or as in the case of Anna W of Vogue, her famous haircut. The individuals above possessed the stuff to back up their signature style and long-term successes throughout several decades.

Positivity- one quality of great leadership

Positivity
Positive people attract folks who want to be on their team. These attributes create positivity:

• Exude an attitude supported by positive thoughts
• Choose clothing that helps form connections
• Put on pleasant facial expressions
• Extend cheerful greetings and always say hello
• Be curious about people and your surroundings

In a perfect world, mistakes are never made. However, in the real-world, mistakes are critical to growth and learning. It is also important to recognize that when a mistake is made, an apology might be needed. Apologies can be verbal or written. Sometimes, even a gift is sent with a note. The most important element is that the apology is offered. Too many times that does not occur, and that becomes the real mistake.

In today’s divisive political climate, changing the subject is a good way to give everyone a message that we need to agree by disagreeing and stop discussing a topic that only leads down the rabbit hole.

Once, at a dinner party, a hot and very difficult political subject arose. Words were exchanged between two folks that I thought would be tough to take back. I immediately asked: Does everyone like blueberries with their dessert? That worked, and immediately changed the subject.

Project management means coordinating the time, people and materials needed to accomplish the end goal in the required timeframe. Often, problems arise. It is important to ask the question, what solution can be completed with the least amount of time and effort?

Recently, in a remodeling project, the new Hunter Douglas cordless solar shade was too wide to accommodate the panels for a cabinet. The shade could not be returned. The issue was a misjudgment by all parties involved. I took a step back and a deep breath without calling anyone names or assigning blame. New shades had to be ordered with a 20% discount. The key was to get the project that everyone could be proud of completed.

Recently, my partner needed to replace his iPhone due to the screen coming apart. Apple in Oakbrook opens on Sunday at 11 am. We arrived fifteen minutes early during a pouring rain. Outside, an employee took names for reservations for a technical person to help Bill with his phone. Apple management thought this would prevent folks from rushing in and help the customer and the staff manage the flow.

By the time 11 am came around, at least 20 folks waited to get in. How many times have you stood in front of a store waiting to get in amid confusion followed by a mad stampede! Apple deserves five stars for customer service. We were also waited on and taken care quickly with a new replacement phone in just 35 minutes.

In everyday communications, when there is no conflict, leading by example is easy. It is when conflicts arise and extreme differences of opinion emerge, that a true leader takes charge by example while taking the high road:

The No’s
No name calling
No assigning blames
No screaming or shouting
No using social media to air out differences

The Do’s
Do stay calm
Do take a breath and think before speaking
Do listen before speaking
Do ask about solutions
Do bring in support for both sides of the discussion

Understanding cultural differences and similarities helps bridge communications. For example, I am a first-generation Chinese born and raised in Chicago and sometimes work with natural born Chinese (born in China) even though the individual may be in the US for an extended time.

We may look and even sound similar, but we think and communicate very differently. I am  direct, a distinctly US quality. Individuals from another culture may agree even though they disagree to save face. The main similarity is that we both want to succeed but get there in different manners. To connect and avoid a saving face situation, present a solution in a way that will achieve the main goal.

Volunteering is wonderful because it provides so many benefits to the volunteer and the organization.

For the volunteer, socialization, networking, teamwork, and in many cases, leadership development opportunities exist. The organization gets extra set of hands, another point of view, and awareness to others outside the organization.

I have benefited tremendously with my involvement with Toastmasters, AICI, the Chicago Minority Development Council, DuPage College, and the Graham Association for People with Disabilities. All help me in my work with corporations.