A 20% tip is a normal when I dine because I do not drink and am very light eater. Usually I have an appetizer, nonalcoholic drink and dessert. For a cab or car service, 20% is still standard for me. In New York, my friends recommend a dollar for every $6.00 charge which comes out to be 15%.

When traveling in Japan and China, tipping is considered rude so I do not tip. On a cruise, the tip is included and in some cases, we have tipped for special circumstances. In Europe, most restaurants have a service charge of 15% which is your tip. On bus tours, it is generally acceptable to provide a tip to the driver and the tour guide. The amount is up to you.

We hear and read all the time of how important it is to have a social media presence. Using Facebook, Twitter and LinkedIn will help give you more exposure. However, in the August 25th Chicago Tribune business section, columnist Rex Huppke of “I just Work Here”, writes about venting on anonymous websites. I agree and suggest taking it another step for Facebook which many folks, especially potential employers, read.

Below are what we might want to avoid doing on Facebook. Do not:

• Post too much personal stuff – it gives the impression you have a tremendous amount of free time – while at the office

• Post too revealing a personal picture, low cut tops or for men, hairy chests in skinny swim trunks (These belong on private sites or in People magazine.)

• Constantly brag about your business achievements

• Offer condescending advice

• Make fun of someone or something – leave that to Vanity Fair.com or People magazine

• Post negative comments in general

Keep your remarks positive and you will create engagement while providing a human touch which is what we want.

In today’s busy and virtual world, conference calls have become a must versus face to face meetings. I just completed a call that went 60 minutes (originally scheduled for 30 minutes) mainly because the group was not prepared.

They had not fully read the material and the leader had not set an agenda. Each of the participants (4) had their own set of questions and they spoke over one another. Poor reception was also a factor. (Two of the participants were in a car.)

• Always let the participants know if you are going to be in a car driving (which is a real no-no).

• If possible, be the only person on the call in your office.

• Always say your name before you speak.

• Always, after you speak, confirm everyone has heard you.

• Always agree to disagree.

• Always thank everyone when the call is finished.

• Always let everyone know your time constraints.

True etiquette is making the other person comfortable and allowing them to showcase their best.

Most our interactions, including final business transactions, take place on the phone. Speaking clearly and succinctly is very critical for many reasons. Your tone of voice is important in showing confidence and asking the appropriate questions.

Most importantly, you need to be heard. A good way to practice is by partnering with a colleague so you can both practice a range of voices, tones and pronunciations. Your phone voice is just as important as your visual presence.

Recently, I worked with a middle manager who wanted to be considered the next Director in her group. However, she has a challenging time when receiving or giving critical feed because she cries easily.

A tip that helped her was taking a deep breath when she felt the urge to cry coming on. She partnered with a colleague to practice this technique which has helped her tremendously. Within six weeks of three times a week practice, she got dramatically better at managing tearing up during difficult conversations.

Three-quarter sleeves are pretty much the norm when looking for a long sleeve shirt, especially in the summer time. They are a great alternative to short sleeves. The best three-quarter sleeves are when the width of the sleeve is not tapered. It conveys a more professional look. Nordstrom’s Foxcross label is a favorite of mine, especially in white when paired with black linen slacks.