Recently, I had a service person come in (happened to be the owner) who began to tell me what I had done wrong instead of saying there may be a problem but we will do our best to fix it. Can you imagine a consultant or coach like myself right off the bat, telling a client that s/he has tremendous problems? Or you, as a new team leader or team member telling the group: We have problems we cannot begin to solve?

I am not saying that we need to be a Pollyanna but can’t anything somehow be made better? I understand the owner might have been under tremendous pressure but if he doesn’t work for repeat customers, that pressure may just get a lot bigger and lead to more serious problems.

Ben Wechsler writes a newsletter on success and has developed The Wechsler Leadership Program, Creative Problem Solving, and Strategy & Innovation. I recently interviewed him on what experiences led him to develop his coaching and leadership tenets.
Besides Ben being certified in all the above areas, he used his thirty years of technology and life experiences to craft the programs.

What I found refreshing, because, often we don’t appreciate our own steps towards achievement, is that he feels completing one goal can be a significant success. Sometimes, we expect to be the next Steve Jobs or the Oprah’s of the world which can be so defeating. He firmly believes success is when you achieve any measureable goal. Benhttp://benwechsler.com/success-network-how-aware-are-you-of-your-own-success.

Amy Wilkinson is a lecturer at the Stanford Graduate School of Business and the author of The Creator’s Code. Amy’s two years of research can be found in the book. It turns out that leadership has nothing to do with age and more to do with mindset, skills and psychographics.

Successful leaders share the ability to:

1. Spot gaps in the market place
2. Maintain a long term vision
3. Iterate quickly
4. Fail smartly
5. Collaborate
6. Be generous

Folks with these skills tend to be revolutionary and attract people to work with them. They have the ability to cultivate, encourage and harness conflict. These leaders are not afraid of the unknown and constantly find solutions. They keep asking questions and probe until the best way to move forward is discovered.

I recently attended a showcase where professionals shared their crafts and secrets to help their peers and colleagues grow in corporate careers and expand their learning. However, it was easy to spot the presenters who were only there to hawk their services. They provided surface content only. I firmly believe the folks who were truly sharing were passionate about their craft and wanted others to benefit. These folks are in my book and are leaders in their industry. What they give to others will result in them receiving it back 100+ percent along with heartfelt appreciation and respect.

Hitting the mark is the moment when what you have accomplished the task. It can be engaging the audience and seeing they understand your point. It can be as simple as getting a smile back when you have smiled. The point is to remember that sense of gratification when things don’t hit the mark. It will keep you going to reach that mark.

I work with many clients where I get that sense of gratification in our partnership when they get to a point where they see what needs to be done and embrace it. So many times we tend to look at the missteps as setbacks as instead of steps to get where we need to go. It is all a process. This is why I feel strongly about it. Keep that sense of gratification when you hit the mark of achievement and remember sometimes, it takes steps.

Today, I was at the Judicial Courthouse supporting a friend going through a difficult time. In the building, the only folks who can use a cell phone are attorneys. While in the elevator, I noticed a young woman wearing dressy open toe sandals (more for night wear), very worn jeans and a makeshift jacket who tossed hair and shifted her armload of papers and began using her phone. I casually asked, “You must be an attorney? “Yes,” she replied. I was thinking OMG.

When I got off the elevator, I saw that my friends’ attorney was wearing a lightweight dark suit, modern under pining and great ALG flats. She had long hair and was beautifully groomed.

We saw an attorney (with a phone in her hands) on another elevator ride who gave off an air of poise and confidence. I would hire her in a minute.

My friend thought maybe the first attorney I saw was only an associate. That may be true but it is still no excuse; you always want to look like you are ready to take the next step.

“Don’t be afraid to go for positions, jobs or take on clients just outside of your knowledge base. Confidence is overrated. It is when we most uncomfortable and looking for answers that we learn and grow the most.” Barbara Corocoran

Confidence is built by doing. The more you practice, the better you will get. I recently worked with a young, very smart CPA who practiced a presentation about the nuances of cultural differences between English speaking and non-English speaking folks. This also happened to be her first time speaking to a client group.

She did the hard work by practicing with me then did a dry run in her office. Not only did she ended up hitting a home run with the client, the Senior Vice President has asked her to speak at a regional conference!

You may have heard the expression “musical chairs”… well, I have a new one “musical times”. This refers to individuals who continually move times and days for appointments because their schedules constantly change. In addition, folks who do this, never seem to arrive at the designated appointment times anyway.

This is the number one career killer in my mind. Being on time is being respectful and professional. Years ago, I was coaching with a number of account managers. While waiting in the executive dining room for the client, the hostess said while the clients were always on time, it was the managers who were always late.

When you are late, it sends a message your time is more important than the person you are meeting. Recently, I worked with coaching client who was always on time for scheduled appointments. I let her know how impressive it was and that it showed true leadership skills. The client told me that her staff and boss complimented her on it also.

Being on time sends a message you are managing your time effectively which is a the sign of a true professional.

Conference calls are a way of life in business, especially when dealing with global partners. Currently, many of my clients have clients who are not English speaking. We have developed a list of key points for English speaking folks to use when talking with those for whom English is not the native language, always:

1. Speak slowly.

2. Ask if he/she is the person handling this project.

3. Display patience on the conference call.

4. Repeat if there is silence after a question. (You may not have been understood.)

5. Be formal.

6. Use simple words.

7. Suggest you are following up instead of saying “We did not receive the papers.”

If possible, try to have at least one face to face meeting to get to know overseas clients. Establishing relationships is a very important lubricator for smooth business dealings, especially in the Asian culture.

Recently, I was with a client and her staff. The question came up about professional dress: Is it a requirement to wear a tie or can a sport jacket or suit be acceptable without a tie? Sometimes, clients are dressed without a jacket but always in a shirt and tie. What should they wear to always be acceptable and not under or overdressed?

In a first time meeting, always wear a full suit with a tie. If it is a very casual environment, a gray suit or a navy blazer with gray dress slacks can be worn instead. When making a first time presentation, it is suggested to always wear a blazer in very casual settings without a tie. You can always remove your tie or take off your jacket if the environment is very casual.

Walking in the first time in full dress sets the stage that you are the expert. It is more difficult to appear to be the professional if you come in with just a shirt and dress slacks because jackets always project the leader and subject matter expert look.