It is critical to get feedback and use it to strengthen a project or program. A client shared the three questions she asks her students in a class she teaches about feedback. The questions are simple, non-threatening, but very effective. They are:

– What would you like to start?
– What would you like me to stop doing?
– What would you like me to continue to do?

A fresh image projects itself when all apparel worn is pressed, stain free, and smells clean. Smells are easily picked up from the office and from restaurants. Have items professionally pressed or cleaned, especially when meeting clients or giving a presentation.

Many work and personal relationships are built on attracting the opposite person like an extrovert with an introvert, a thinker with a doer or people driven by feelings with those that apply logic. These relationships combine to balance each other and complete a circle.

What about successful relationships consisting of similar types of people such as a thinker with a thinker or an introvert with an introvert? These tend to bring safety, comfort and dependability to both parties in the relationship.

Relationships that grow and can experience more wins are usually the ones composed of opposites in thinking and actions. Are they the easiest? Usually not, but they can be the most productive.

My five favorite books that provide the professional and personal skills and insights on building relationships are:

• 7 Habits of Highly Effective People – Stephen Covey
• The Tipping Point – Malcom Gladwell
• Blink – Malcom Gladwell
• Start with Why – Simon Sinek
• Don’t Sweat the Small Stuff – Richard Carlson, Ph.D.

Keeping grounded is being aware of the triggers that prevent you from going down a rabbit hole. What is a trigger and how do you know what it is?

It can be a panicky feeling, talking too fast or allowing procrastinating to seep into your life. Once the trigger is determined, then put in a distraction until you return to stability. Using golf as an example, it is never the bad shot that causes the problem. It is what you do on the next shot. Keeping grounded takes practice and the more practice, the more grounded you’ll feel.

When strengthening a skill, I use a scale from 1 to 10 and judge where I am at. If it’s a 6 for instance, I think about what I need to do to get to an 8? So many times, when we stretch too far and have high expectations, it leads to a quick start and a faster stop. Begin this new year by picking one item you want to work on and take it up two notches making sure the tasks and time frame are doable.

One personal trait I observed in working with successful executives is a good sense of humor. It’s shown in the person who can laugh at their own mistakes and take embarrassing moments and turn them around with humor.

I also believe if you can laugh at least once a day it makes those around you much more enjoyable. Surround yourself with folks who have a sense of humor to help you smile and laugh more often.

Getting over a bad boss is difficult. A bad situation, managed poorly by a toxic boss, can also be a good learning opportunity to help raise awareness and increase sensitivity during future strained situations.

Recently, I was at an event with a group and a friend greeted me. He looked confused on how to start shaking hands or even to say hello. This was a social gathering and everyone was friends.

Always begin left to right when greeting a large group. The only time you don’t use the left to right process is in a business situation where you begin with the most important person in the group. It can be the client or the most senior person in the room. Hugs are only allowed with permission. This also holds true when making introductions.

Past studies suggest individuals that grew up in difficult environment are more likely to be resilient in the journey of life. Oprah is one of the examples frequently mentioned. Another critical component is perseverance. Never giving up, using your failures as a learning example and preparing for the next time a similar situation arises will help you be successful in tough circumstances.