When putting a team together, it is wise to create a communication guideline questionnaire. The questionnaire should indicate expectations, timelines, and communication vehicle preferences (ex. email, phone, or text). Each team member should put their expectations down on paper. These guidelines would be discussed at the first team meeting. Together, the team decides what works best in order for the team to be an effective group. The majority should rule, with personal exceptions. When working from home, it is best to have determined hours.

A cover letter for a resume is a hook that captures the reader’s interest. The letter should encourage the reader to want to review your resume, to go through the information about you, and to add your name to the top of the list for an interview. A cover letter should consolidate your background, highlight key strengths, offer career goals and value-added propositions, and illustrate your positive personal qualities. A cover letter helps orient the reader before looking at your resume. It is the reader’s first impression of you—and you want that impression to be a good one.

For individuals in transition between jobs, this is the time to practice your virtual interview skills. Here are some helpful tips for a successful virtual interview. First, prepare an introduction (approximately one minute long). Next, prepare yourself to answer the following questions:

• Why are you the right fit for the organization? What about your attributes and experiences makes you the best candidate for the role?
• What is a succinct example that illustrates you have the qualities needed to make a difference and contribute towards the organization’s success?

Record yourself three times. Then watch your recordings and pick the best one to send to colleagues for review. Pinterest and Instagram are wonderful resources to find information as to what to wear and what to say.

These guidelines will help prepare you for a virtual interview or a phone interview. Just like preparing for an in-person interview, you need to think ahead. In these times, you also need to consider your virtual presence

Using social media tools can help individuals feel engaged with the outside world. Posting items can open the door to your world and that of others – helping to make and to keep connections. Posting personal pictures of pets, flowers, and food items are fun ways for individuals to enjoy a connection with another person, even if only virtually. Many people also find that asking for help or posting questions for reactions is useful.

Below are 7 rules to use that will help ensure a successful conference call:

1. Schedule the call with a minimum of one week of notice unless it is an emergency meeting (24 hours or less can be scheduled by telephone or by text depending upon the participants).
2. Send a clear agenda and ask for approval or change requests to be submitted within 24 hours of the scheduled meeting date.
3. Provide instructions as to the login and the code needed for login.
4. Set up clear instructions at the beginning of the call regarding using the mute button.
5. Set up guidelines for using the speaker phone setting on the call.
6. Confirm all parties are present at the opening of the call. Also confirm the time allotted for the meeting.
7. Have a wrap up of the meeting approximately 3-5 minutes before the close of the meeting.

Toastmasters is an organization that can help improve speaking skills. They offer templates to craft many different types of presentations or messages to be delivered. One of them is how to deliver a thank you speech after winning an award. Acknowledging those who ensured success is important. An acceptance speech is not a forum to air grievances or promote matters that are unrelated to the award. Instead, adding a succinct anecdote about the journey on the path to success is meaningful and appropriate.

There’s an old saying that “silence speaks volumes.” It’s true in a way. Silence, in response to a question, sends two messages – either the unknown for the viewer or a lack of confidence or unprepared speaker. Silence can also in show power and intimidation in certain situations. Silence and facial expressions will send a message about the speaker’s confidence or lack of confidence. Being prepared, by doing a few exercises, before going into a meeting will help prevent silence when asked a question. I remember watching an interview with a former television anchor. The anchor stated he went through a series of voice exercises by talking out loud and quoting a few tongue twisters before the program started.

Roger Love, the number one singing and speech coach for celebrities, recommends speaking in full sentences to help prevent the “ums” and “aws”. Pauses are a great tool to use to prevent filler words and ramblings. Engaging the audience will also help bring focus to the conversation and help pace speech. Racing to talk causes filler words. It is best to think before you speak, use a pause, or just say “give me a moment to gather my thoughts”. Strong statements build confidence with the audience. Avoid beginning sentences with the words “I think.” Instead, use the end results as a beginning. For example, instead of saying “I think we should use . . . “ say “We should use . . . “ Keeping these communication tips in mind will help build confidence for you and for the audience.

Honesty is the best policy—at the right time. Being honest at the wrong time usually leads to friction and hurt feelings. Working with people who feel honesty is the best policy – even in the middle of difficult situations – I have witnessed that it has not always helped their careers. Instead, most often being honest at the wrong time has hurt their chances of upward movement.

Recently I attended a family function celebration. When some family members were asked to speak, they did not know what to say about the guests of honor. Always be ready to speak at a moment’s notice. Start by either talking about the reason for the event’s occasion (ex. today my parents are celebrating a milestone anniversary) or tell a story that ties into the celebration (ex. we were just looking at their wedding photos together). Wrap up your brief talk with a sentence related to moving forward after the occasion (ex. they have had many beautiful years of marriage, may they have many more ahead of them). Talking for less than a minute is too short; anything more than a minute and a half too long.