I remember once asking my coach why leaders seldom are one of the gang. Successful leaders make difficult decisions that are painful but necessary for the organization or project. After those decision, many times, those around us feel rejected.
Being the oldest of five in my family resulted in me making decisions not always welcomed when it came to my late parents or when I served as the president of an organization. What mattered to me at the time is the long-term benefit for everyone. Acting that way felt natural to me. Would I do things differently looking back? No, not really… because I still think I made good decisions.
Posted on 15 August 2017 Comments (0)
Tags: Anna's Posts, Attitude, Behaviors, Business Etiquette, Business Social Etiquette, Career Killers, Civility, communication, Leadership, Personal Development, Speaking Skills
Today’s political environment is so charged that family members sometimes end up not talking to each other. Recently, I was riding in a car and the conversation turned challenging. I requested we not talk about politics unless we could agree to discuss by listening to each other’s point of view. We also agreed if we could not agree to disagree we should talk about other topics instead. If an agreement cannot be made to agree to disagree, then it is better not to discuss politics or any highly charged topic.
I often hear complaints about those who are never on time. They arrive late, run overtime in meetings causing extended sessions that nobody wants. Everyone is busy and it shows a lack of respect for those waiting. Here are some tips to stay on time:
• Plan to arrive 15 minutes early
• Plan a 60-minute meeting agenda for 50 minutes
• If you need more time as a presenter, ask for it in the beginning of the talk
• Always assume everyone’s schedules are busier than yours
In a recent brewing scandal involving a major sports organization, the president of the group made a statement about it. What impressed me about this is that the president refrained from the usual allegation denial. Instead, he expressed concern while stating the incident was under investigation and would be addressed after the findings were revealed.
It was genuinely felt that the organization would be honest with the findings. Delivering difficult news must be heartfelt and honest. This approach was much better than not speaking about the situation or worse, defending it before all the facts were in.
Often, questions are asked in an intrusive manner during troublesome situations. The tone of voice is as culpable as words in creating a polarized environment as are gotcha questions. We see this in television interviews.
Clients with impressive technical skills sometimes act like bulls wandering in a china shop when asking questions. The message to others when this occurs is: I don’t want to work with you.
Start with what they do well and then ask how we can make the situation better to secure a successful result. When they offer what does not work begin to ask the “Why” question which, when answered truthfully, usually brings out a viable solution.
A recent Tribune article asked if a man can wear gym shoes with a suit. In celebrity magazines, we see actor’s wearing funky shoes with suits and tuxedos. If you are in the fashion or marketing industry or a billionaire why not? For everyone else, if you want to be taken seriously and not be the focus of conversations about your shoes, stick with traditional footwear. For pizazz, mix it up with a different color leather (not red!).
These are my key elements to help transition from difficult to better times:
• Learn from the situation, no matter how difficult
• Never dwell on the past
• Put a plan in place to move forward
• Take responsibility for the situation
• Get support from family and peers
Recently, I read a Chicago Tribune Business Section article about what makes a boss bad. Here are some of key findings:
• They do not recognize your achievements.
• They verbally abuse you in public.
• They pit you against your peers.
• They offer no support or tools to help you achieve results.
• They have no interest in you as a person only as a tool to achieve their goals.
How do you survive with a bad boss (And, I had more than one before starting out on my own!) The best way is to treat their unfortunate appearance as a learning experience. Also, keep in mind that these bad bosses treat everyone the same way so it is not personal.
Working through bad boss experiences helped me work with clients to make them better leaders.
Posted on 25 May 2017 Comments (0)
Tags: Anna's Posts, Appearance, Attitude, Behaviors, Body Language, Career Builders, Coaching, Leadership, Leadership Presence, Men's Appearance, Professional Development, Women's Appearance
Often, I observe technically competent folks with reasonable communications skills rise up the ladder pretty quickly and then hit a wall. The C-Suite does not see them as the face of the organization. This usually is first impressions garnered on connecting with an audience. It is the way they carry themselves meaning posture, pace and how they look any audience in its collective eye.
Also, it’s putting together clothing choices, grooming and the key ingredient of style and confidently navigating situations. They can be cut some slack if it is noticed that confidence and communication skills promote steadiness. Can some develop the critical factor of presence to move into the C suite? Yes, with the right coach, mentors and champions, the C-Suite is a possibility!
Successful leaders are always inclusive in their interactions whether is it just acknowledging with a hello in a casual encounter or making introductions in a meeting. They are inclusive in providing feedback. Even in difficult situations, any intrusive or destructive behavior is avoided.
This reminds me of an incident on a major project for more than 1,000 retail service centers. The vendor of choice missed the deadline for delivering the products. The CEO called a meeting with the leaders of the vendor organization. He stated in quiet voice how much he valued their relationship…however if the product was not delivered within 30 days he would cancel the order and go with a new vendor.
He did not yell, question their professionalism or go thru the cost of damages. Nor was he in their face on how bad the situation was. Instead he was all about moving forward.