An apology for a transgression in a business situation can be a complicated thing, and it is so organically linked to the context that generalized protocols can be treacherous. Let’s start with this one: you aren’t ready to make an apology until you really mean it. The person to whom you are apologizing will have an acute ability to sense whether you are just going through the motions or are sincere. That person will also know if your transgression is a one-off, or whether it fits a pattern. If the latter, you will have much more work to do. And people can always tell whether you are apologizing for your deed, or only for having been caught. Many missteps are possible when making an apology. On the other hand, if you do it thoughtfully and meaningfully, you may do more than repair the damage – you may strengthen an important collegial bond.

A common courtesy is accepting or not accepting an invitation. However, this little nicety appears to have gone by the wayside. Is not responding a response? It is not. When is the appropriate time frame to respond? As soon you know if you are able to attend or not, respond so you don’t forget it.
If there is a respond-by date, use that as a guideline to answer the invitation. Responding to an invitation is being respectful to the party throwers. If you don’t know whether you can attend, at least let them know you received the invitation.

Clients who are on the road 24/7 and continue to look great usually use these tools along with one key strategy. The tools include:

• A full length mirror in their bedroom or dressing room
• Good lighting
• A portable clothing rack
• A suitcase packed with toiletries that are replaced regularly when supplies get low
• A portable umbrella
• Several zip lock plastic bags in several sizes and some rubber bands

The strategy is that on Sunday pull out the portable clothing rack and begin to assemble the wardrobe, including shoes and accessories, for the whole week…just like if you were going to pack a suitcase for travel. If you are getting ready to travel, pull items that you can coordinate around three colors. Also, pack one backup outfit for emergency or unplanned events. If you follow these guidelines, you will be prepared for all situations and for meetings in and outside of the office.

Some folks possess a blind spot. They feel that no one else can do their job so they walk around entitled. Everyone is replaceable. They key is to ensure that your replacement helps you move to the next level of your career. At a recent networking event, the person next to me lamented that she was not advancing in her career. She claimed the reason was that only she could do her job. In continuing the conversation, it came up that she had not thought about getting others involved in learning her responsibilities to groom a possible successor.

This caused me to remember a conversation with a YMCA board member. I chaired a fundraiser that was the most successful in raising money. The first thing I did was bring in a successor to chair it the next year. I pass this advice along to all my executives: Real success is finding your replacement because it frees you up for consideration for the next leadership role.

In the US, the presidential elections have thrown conversations and accusations down the rabbit hole where actual issues get more personal than policy driven. It seems that in our politics today, honesty is clouded. Name calling then becomes the narrative.

In the workplace, sometimes actual issues are skirted around to avoid offending others. The worst thing that can occur is when real issues never get resolved. The elephant in the room gets larger and looms over not what is said, but what is inferred. It is important to dialog honestly without resorting to gutter-speak.

This lesson can be applied to my role. When coaching clients who have not been told or have not truly heard the critical issues holding them back, it is important to get to the heart of the subject. My job is to ask questions that help the client realize what it takes to be successful. For that to occur, they must be honest with themselves. That allows for graceful conversations.

I am still amazed when customer service calls me back. Recently, I had two very different customer service experiences. One was a rep who directed me to the website to make changes to a service plan. Two days later, after no success with customer service and not being able to get into the website, I went to the retail store to speak to a representative. This person could not get into the site either but promised to call me back the next day.

No call.

I then called the store number where another customer service person helped change the plan. Four days of phone calls, no luck with website or even with the retail store.

My second example was a “wow”! I called first to get a customer service person. This person told me he would handle it and would call back with the correction needed. He called me back within ten minutes with the change and a confirmation number.

When running a business, customer service is critical to the survival of almost any business. It will set you apart from competitors but the key is to “wow” the customer!

In group presentations, the key is to provide what the audience needs. Sounds simple, but is it really? In a recent meeting with a client, we worked on major areas to master when giving a group presentation. One, the answer to the question being asked should be backed with common sense, stats if possible and some context or history around it.

Secondly, the answer must flow in the overall presentation, whether it is to present a situation or provide forecasts for the group or organization.

Lastly and most importantly, the presenter must truly believe in it. Using these three simple rules means a 90% chance for a successful experience.

Clothing choices for women have switched back and forth between pant and skirt suits. I recommend a dress with a jacket to clients. It’s easy to wear a dress, especially a sleeveless one (which stays cool under a jacket) and dresses flatter most figures. Also, dresses and skirts are rising in popularity because executive women want to move away from pants. Hugo Boss has several striking dress and jacket combinations available during their anniversary sale.

The 2016 presidential election campaign is like none we have seen before, and the challenges associated with avoiding conversations which can alienate colleagues, bosses, and customers are greater than ever. Innocent ice-breakers under the most informal of circumstances can turn passionate. Given the state of polarized feelings on political topics, it might be best to plan in advance just how far you are willing to go in stating your preferences, and how, exactly, you should express them. Restraint might be your best default. Conveying an attitude of open-mindedness can temper the decibel level.

Connect with the interviewer – do your research on the company, position, and industry. Know their competition, their strengths and what make their employees happy. This helps you generate impactful questions, letting the interviewer know you understand their opportunities and challenges.

Be able to talk about yourself – prevent an interrogation by the interviewer. Practice talking about yourself with a friend. Video a mock interview of yourself to see how you can strengthen your presence. When you do, be prepared to see a different person on the video than the one you think you are.

Be memorable – follow up professionally even if you are not offered the position. You got your foot in the door this time. Make sure they think of you next time.