My do’s and a few don’ts for giving an engaging presentation whether it is for small group of 25 or a group of 250:

• For small audiences – always ask general enough questions to get multiple answers

• For all audiences – use a microphone or a lavaliere (just attended a session – no one could hear the speaker)

• Share a few relative stories and ask for confirmation (Has this happened to you?)

• Move toward the audience when you want to make a point

• Work both sides of the room

• Get the audience to move around at least once per hour

• Always have fun with the audience

• Do not stand in the way of the projector light

• Do not allow your volunteer stay in front of the projector light

Overall, set the presentation up as a win for the speaker as well as the audience. When situations happen, like starting late or dealing with a faulty projector remain calm, flexible and prepared.

In my career prior to starting Personal Images, I can honestly say I have worked with more bad bosses than good ones. These are managers who yell, make unreasonable demands and expectations and/or run around like policemen watching your every move.

My experience has been and continues to be, to find a way to navigate around them. This means maintaining a low profile and minding your p’s and q’s. If a boss is completely unreasonable, move to another part of the organization, if possible.

If it is important to your career to stay with this boss, then you must learn to develop a thick skin and learn from this person, meaning all the good things about him/her while trying not to focus on the negative. It is about management and not about winning with this type of manager.

Recently, my sister celebrated 15 plus years in remission. We had more 100 people for the open house. However, we neglected to make a toast to her before we cut the cake. It is always better to make a toast in the beginning and in our case, when most of the group had arrived. We could have also made another toast later, celebrating her health and thanking the guests for sharing this very special time with us.

When toasting while in other countries, it is very special if you can make a toast in that country’s language:

China: Wàn shòu wú jiang (longevity and health)

Spain: Saluda (health)

Russia: Za vas (here’s to you)

There is always room for improving processes that go into making a great project. Not long ago, I worked on a project that a few years later would be upgraded. When being reworked, the new team began to tell me all the processes that did not work in in the first iteration. I never said anything even though I worked on the first effort which came out well. I thought, things change and nothing really needed to be said about the prior project. Change happens, handle it with grace.

Working with a client to help him strengthen how he communicated with senior management, we decided to have another member of his firm sit in to give some feedback. Every time we started, his colleague interrupted to share his point of view how my client could do it better.

This went on for about 40 minutes when I finally asked all feedback be given after the taping was over. The rules were that he could only use this phrase “This is how you can strengthen” not, “This is not the way to do it”.

The reality is that when you are inclusive, it empowers the person being coached. It does not take them down. Empowering boosts confidence and confidence encourages folks to try new methods of action and thought.

It is often said that our eyes are the window to the world. They are also are how folks read you. Eye contact is critical when first meeting someone because it shows engagement and that you are focused on what they are saying. It also will help you remember names and something about them.

Eyes, when looking down, up, to the right or to the left, do not send a good message. In some cases, it shows nervousness and even deception in a reply.

The most important asset of your body language is the facial expression. So many times I have been asked to work with clients who have a poker face. The reason the poker face is such a negative part of body language, is that it puts up a wall to communicating. People cannot read or connect with you when there is no expression on your face. When there is a lack of emotions, there is no communications. A true leader must be able to communicate.

Recently I have been interviewing folks on the phone for a special project for a client. Here are a few do’s for interviewees:

• Do give a mobile phone number that has good voice clarity

• Do give hours that you are available for an interview

• Do be able to answer questions like why we should engage you for the project

• Do apply for the role only if you have a current background in the field

• Do give a snapshot of your background in less than three minutes

• Do include impact statements (how your actions have positively affected a situation) in your background snapshot

Use these 6 do’s in your phone interview and you will have a very good chance of landing the role you want.

Recently, I was out with folks who like to have a cocktail and wine with their meals. Since for me, one glass of wine is more than enough for an evening, I usually order a club soda with a lime. I will order that glass of wine with my meal if everyone is having one.

It would be the same for a business event. For hosts, I recommend no more than two glasses of wine with one cocktail. Liquor can loosen one’s tongue which can lead to revealing things that would be better left unsaid.

I feel strongly that it is important to show thanks to those who serve us. In some cases, it is a monetary gift for the mail person, the person who delivers your paper or the hair designer. For other folks that help you manage your business, it can be fruit or candy.

For my business clients who have families, Harry and David’s pears are always a hit. For travelers, a book on exotic places or the latest tome about leadership continue to be favorites. And for some, a hand signed holiday card with a note of thanks is always appreciated. Whatever method you select, giving thanks shows you care.