Impromptu speaking can create more impact in meetings and when presenting to a group because in these situations, folks can see your confidence and composure in action. Toastmasters use a wonderful segment in each meeting called table topics. Someone selects a topic and calls another member up to talk about it for two minutes.

I also found that very often, clients have to answer questions and instead being caught off guard, they responded calmly.

These are a few tips to help answer with confidence when caught in an impromptu situation:

• Take your time to answer
• Repeat the question
• Or rephrase the question
• Offer another way to answer the question

I recently heard Seth Godin give a talk about “Engagement – Do the Work You Love”. One of the elements of the talk stressed the importance of failure and the lessons learned from it. As we begin to grow and become more proficient in a subject, I believe we continue to strive for success and we work diligently to not fail. What that occurs, I think our growth ceases.

Folks I work with try and learn from situations that did not work out. An important failure I had early in my career was that my son told me to get out when making a pitch that suddenly heads south. I did not follow his advice.

In my presentation (the RFP was 50 pages), the interview was scheduled with two folks. Instead it turned out to be a team of five! I was terrible but instead of getting out of the interview, I forged ahead with my struggling presentation. It took me a year to get over it.

A few years later, I was asked by another company to put on a year program for 300 with 30 at a time in one day. I went into the interview with five people, performed well and won the project. This first failure was painful but it was the lesson that keeps giving.

Disagreements are normal when working on a project, vision or strategy. I have always felt a successful end game needs to have different points of view to achieve a positive outcome. Now, that does not mean to always handle disagreements with kid gloves or bare fists. The main goal is to focus on the result. Four key items to remember are:

• Respect the person or persons
• Stay with the facts
• Honor the opposing side
• Leave the door open to revisit

A recent Chicago Tribune business section article, talks about the importance of showing appreciation by saying thank you in different ways. Giving thanks in ways other than words such as lending a helping hand, offering a small gift, or breaking bread (having lunch or coffee), are three great ways to do that. Showing appreciation forges relationships, professionally and personally.

Not long ago, a major US airline stopped two young girls from boarding their plane because their attire did not conform to airline policy. The problem was their leggings.   There was some back and forth on social media, but libertarian impulses tended to dominate and the airline took the brunt of the social verdict. But every once in a while we should use an incident like this to reflect a bit more broadly on how far we have come, and where we are heading in the realm of casual dress. My answer to the first question is that we have come a bit too far and a bit too fast. For example, the time-worn rule of thumb, “No shirt, no shoes, no service” has been up for grabs for many years.   What qualifies as a shirt or blouse these days is not much more than a couple of square feet of strategically stitched fabric. What qualifies as shoes would be called a thong on any other part of the body. It will be difficult or impossible to reverse the trends we have experienced over the 30 to 40 years that casual dress has taken hold in the professional environment. But each of us can do our part to hold the line against future erosion of dignity and good taste.

Business casual has become mainstream for women in the office. Most senior executives do not go sleeveless without a jacket. If the work population has more men than women, associated must wear sleeveless shirts with a jacket or sweater. This is understandable because sleeveless shirts have a wide range of styles and can be too casual. Sleeveless shirts with collars are an option. They have more polish and in very warm climates can look professional without a jacket.

Women: Nails are a major element to grooming and come in on different shapes including pointed and square contours. Colors range from dark purple to multicolored to different colors for each nail! Nail shapes and colors should complement your hair and add a polished look to the rest of your image.

Men: Nails should be cut short and stay clean under the nail. However, I am seeing more men get lax by letting nails grow too long with jagged cuticles and dirt underneath the nail itself. Keep nails short (cut at least once a week). I recommend a manicure for a guideline on length and to keep cuticles neat. Nails too long and with rough cuticles are not acceptable if you want a polished elegant image.

Polished leather shoes are becoming more commonplace with jeans for business casual. The rock stars and actors still favor the white or colorful athletic shoe. However, professionals have found that high gloss leather finished shoes gives elegance to their look.

Recently Marc Marion, a stand up comedian and podcast host, was featured in a well-known publication wearing very casual clothes with polished leather shoes. He looked very smart.

I often hear complaints about those who are never on time. They arrive late, run overtime in meetings causing extended sessions that nobody wants. Everyone is busy and it shows a lack of respect for those waiting. Here are some tips to stay on time:

• Plan to arrive 15 minutes early
• Plan a 60-minute meeting agenda for 50 minutes
• If you need more time as a presenter, ask for it in the beginning of the talk
• Always assume everyone’s schedules are busier than yours

A handshake is a personal touch to establish a relationship. The dictionary states that a handshake is “a gripping and shaking of right hands by two individuals, as to symbolize greeting, congratulation, agreement, or farewell.”

I am continually surprised at the greeting handshakes that are either only finger tips touching or the grip is so strong it hurts. If you cannot shake hands for health reasons, just say I would love to shake your hand but I have a terrible cold or ___. It is better to speak up than to ignore shaking hands.
The five-star handshake is palm to palm, nice and firm with one or two pumps made while you look each other directly in the eye. This handshake says I want to get to know you.