In 2016, Michele Obama wore gray nail polish for her speech at the Democratic convention. This color seemed to have disappeared for a while but it is back big time now. I have seen blue, light and charcoal grays.

The darker grays seemed to be worn by women in the fashion industry and the lighter grays worn by folks in business. Darker gray is the color to be careful of. It can make the skin look older and harsh. In choosing gray, opt for the lighter one. You still will be in fashion.

I have been having issues with my Mac Air since updating the operating system. At a recent session, while I tried to determine why my logins were not working, the Apple associate helping me was new. He tried several options and they did not work. Instead of trying more options he went to his boss and they thought I should go back to the technical person I use.

He could tell this bothered me so he went to another associate and asked him to lend a hand. Sure enough, this other associate solved the problem for me! What I found amazing is that this young associate was willing to go the extra mile to help me out. He did not just quit. He also learned from the more seasoned person how to fix my problem. A win-win if there ever was one!

In a recent Tony Robbins blog post, he talks about dealing with fears by dancing with rather than ignoring them. This resonated with me but how was I supposed to actually dance with fears? I used them to motivate me to prepare for whatever I am facing. For example, when getting ready for an event that not in my comfort zone, I make sure no stone goes unturned to ensure that in that particular situation, I am well prepared. This gives me the confidence to dance with my fears.me but how was I supposed to actually dance with fears? I used them to motivate me to prepare for whatever I am facing. For example, when getting ready for an event that not in my comfort zone, I make sure no stone goes unturned to ensure that in that particular situation, I am well prepared. This gives me the confidence to dance with my fears.

There is never a bad time in your work environment to discreetly and judiciously project an image above your pay grade. But a particularly good time is when you are called upon to make an appearance before your most senior executives or Board of Directors. On these occasions, you must not underestimate the importance of body language. Your posture and engagement with that group must project the message that you belong at that table. Listen attentively so that you are sure of not only what has been said, but also what has been meant. Think carefully about what you are going to say and how you say it. Words matter, especially if you are careful not to use more than you need. And of course, give whatever assignments from that encounter that come your way your highest priority. In many companies, there is an executive pattern of behavior that is just a shade more refined than what most of us experience on a day-to-day basis. Think about how you can become comfortable with that behavior.

A very important but frequently underestimated sartorial consideration is the framing of one’s face. After you are finished donning your ensemble, but before you present yourself to the world, take one last look at your face in the mirror to see if it is appropriately complemented by your choice of clothes and jewelry. For example, a closed collar strengthens formality and authority attributes whereas an open collar signals approachability and connectivity. The color of your shirt, blouse or jacket is a critical choice as it can lend a powerful but subliminal highlighted quality to your face. A necklace can also be chosen to enhance your preferred projection, but be careful not to let it be a distraction. A recent choice by Barbra Streisand was particularly interesting. Her face was well framed by her hair. She used a long necklace to accentuate her body length for this particular concert occasion.

An apology for a transgression in a business situation can be a complicated thing, and it is so organically linked to the context that generalized protocols can be treacherous. Let’s start with this one: you aren’t ready to make an apology until you really mean it. The person to whom you are apologizing will have an acute ability to sense whether you are just going through the motions or are sincere. That person will also know if your transgression is a one-off, or whether it fits a pattern. If the latter, you will have much more work to do. And people can always tell whether you are apologizing for your deed, or only for having been caught. Many missteps are possible when making an apology. On the other hand, if you do it thoughtfully and meaningfully, you may do more than repair the damage – you may strengthen an important collegial bond.

I am continually amazed and reminded that timing is everything on style choices. A recent magazine featured the latest styles. They included a patterned top with a printed bottom (both for men and women).

This reminded me of the first store-bought blouse I wore (orange and yellow flowers) with a plaid blue and red skirt. I was so proud of my ensemble until I was told you never wear two different patterns or colors not in the same color circle together.  Maybe that is why I wear only solids to this day! Seriously, today, what I find most interesting is that it seems that anything goes. Still, I believe style should always contain an element of elegance.

Good people get worn away when working for a bad company as in the story below.

As a business owner, I know that having good credit is very important for many reasons. For example, using automatic payment ensures I am never late for a payment. A company I did business with changed credit card companies making it necessary to call all the vendors to replace the card. This firm experiences many problems with their systems. They are trying to mitigate that by hiring good customer service people. However, no matter how good or how new, a customer service staff can only stay positive when dealing with legitimate complaints. Not ones stemming from receiving a call from a company saying a payment was rejected because they did not have the credit card.

I spoke four times to different representatives about this very situation. They apologize because they have the new card in the system but are uncertain of the problem. You can hear their frustration (forget about mine!).  How can a company keep good people when the system works against them? How can the reps  keep a cheery voice and attitude when the problem keeps recurring? That’s what wears them out, I suspect.

Clients who are on the road 24/7 and continue to look great usually use these tools along with one key strategy. The tools include:

• A full length mirror in their bedroom or dressing room
• Good lighting
• A portable clothing rack
• A suitcase packed with toiletries that are replaced regularly when supplies get low
• A portable umbrella
• Several zip lock plastic bags in several sizes and some rubber bands

The strategy is that on Sunday pull out the portable clothing rack and begin to assemble the wardrobe, including shoes and accessories, for the whole week…just like if you were going to pack a suitcase for travel. If you are getting ready to travel, pull items that you can coordinate around three colors. Also, pack one backup outfit for emergency or unplanned events. If you follow these guidelines, you will be prepared for all situations and for meetings in and outside of the office.

Some folks possess a blind spot. They feel that no one else can do their job so they walk around entitled. Everyone is replaceable. They key is to ensure that your replacement helps you move to the next level of your career. At a recent networking event, the person next to me lamented that she was not advancing in her career. She claimed the reason was that only she could do her job. In continuing the conversation, it came up that she had not thought about getting others involved in learning her responsibilities to groom a possible successor.

This caused me to remember a conversation with a YMCA board member. I chaired a fundraiser that was the most successful in raising money. The first thing I did was bring in a successor to chair it the next year. I pass this advice along to all my executives: Real success is finding your replacement because it frees you up for consideration for the next leadership role.