October 2017 Business Case Study

The Situation:Leadership Confidence

Bill has been in the organization just over a year. He was recruited by a senior leader because of his analytical skills and deep knowledge of the industry. The challenges are that the projects are fast moving and at times, he must make a decision without having all the facts. This has created concern among the senior leaders that he is not confident in decisive actions at critical points of a project.

The Solution:

Bill began working on ways to ask critical questions to get himself into a comfort zone if faced with making a decision without all of the information he would prefer. Bill also initiated meetings with team members so that as many details as possible are available when a decision needs to be made.

The Outcome:

Bill gained enough confidence at meetings to ask probing questions on project issues that demanded immediate decisions. He has also committed to not work in a silo. Instead, he spends time developing relationships so when there is a need to get other folks involved they are more responsive. Senior leaders have commented that they are pleased timelines are being met, sometimes even before the due dates.

Don’t be afraid to give up the good to go for the great. John D. Rockefeller

October 2017 Monthly Tips

Opportunities don’t happen. You create them. Chris Grosser

October Tips For Communication & Image Success

Tip for Organizations:

Question:

What are some tips to consider as we plan to entertain clients or customers? This is refresher for our associates as the holiday season approaches.

Answer:

5 key tips to remember when entertaining clients:
• Choose a dining venue that makes it special for the client
• Select a date and time that is convenient for the client (work with their timeline)
• If the client leaves it up to you, check their food preferences (vegetarian or gluten free)
• If choosing an event not related to dining, sports or plays – know the client’s preferences
• Provide transportation if parking is a problem at the venue or the location of the client’s office is out of the way

Remember these tips and entertaining clients will a special event for them!

Communication Question:

Question:

How do you speak to someone when you notice they are wearing a hearing aid?

Answer:

You do not have to speak louder but it is best to speak face to face so they can see you talk. Never call attention to the fact they are wearing hearing aids and give a warning if you are going to change the subject.

Presence  Question:

Question:

Temperatures appear to be on the rise in the US. How do we stay fresh looking in the warmth?Question here

Answer:

Be prepared for an indoor location with the air conditioning running full blast! You may even need a sweater or a jacket to keep warm. Otherwise, for men, wear dress and casual shirts in cotton. Jackets can be summer weight fabric. Women, layer with short or sleeveless cotton tops or dresses and bring a lightweight sweater, scarf or jacket. Use natural fabrics that will breathe.Answer here

The Art of Business and Social Interaction®

Question:

How does one respond if asked if they were invited to an event and they have not been?Question here

Answer:

Being honest and not negative is the best policy. Offer a positive statement like: “I know it will be a special event.”Answer here

September 2017 Business Case Study

The Situation: Thinker to Director

James has been in the organization for two years. His role is to oversee a group of senior leaders. The opportunity for James is to process information quickly to determine the appropriate way to help these leaders deal with ongoing organizational issues. James was hired because of his high intellect. However, it has been very difficult to keep up with this fast thinking group.

The Solution:

A platinum assessment confirmed that James is a strong thinker. Process is his comfort level but he needs to move closer to a Director role where the focus is on the end product being delivered on time rather than weighing options to find a solution.

The Outcome:

James has moved closer to a Director level by delivering solutions on difficult situations. It has also been determined that his strengths might be better served in a research capacity or by partnering with a counterpart to work with the senior leaders.

Put your heart, mind, and soul into even your smallest acts. This is the secret of success. Swami Sivananda

September 2017 Monthly Tips

Leadership is unlocking people’s potential to become better. Bill Bradley

September Tips For Communication & Presence Impact

Tip for Organizations:

Question:
What is rule of thumb or guidelines for tipping for service at a restaurant? We have new group of younger associates that will be entertaining clients and customers.

Answer:
It is important to tip at least 20% for good service. The gratuities are split not just with the servers, they are also divided among the folks who clean the table. Consider a 25% tip for long usage of the table.

Communication Question:

Question:
How do you handle folks, without appearing rude, who run on and on in dialog?

Answer:
Check out Brian Williams, a news host on MSNBC. He is a master at interrupting at the appropriate time especially when someone is going on way too long.

Presence  Question:

Question:
Are women’s tops with the shoulders cut off appropriate in a business setting?

Answer:
This new trend of tops for women shows how desperate retailers are to find ways to introduce new clothing lines. On casual days, these tops are borderline and should never be worn as business casual.

The Art of Business and Social Interaction®

Question:
Does it matter what one wears for a professional photo?

Answer:
Yes, it is important to dress to your target audience. LinkedIn photos tend to lean more to professional dress. Facebook headshots are more on the casual side. In all cases, photos should be changed every five years.

August 2017 Business Case Study

The Situation: Executive Leadership Presence

Phyllis was brought in for her technical knowledge and history of success in dealing with customers. However, her visual presence and lack of tact in dealing with critical issues was less than acceptable. Phyllis also tended to shy away from conflict.

The Solution:

Her skill is in reviewing data and strategies for results and her assessments revealed a style better suited as a team player. In putting together her team, we chose a number two-person good at conflict and sales.

In a video taken of Phyllis, she realized an elevated presence was needed. One way to do that was by making new clothing / color choices that transitioned her from an invisible to a visible presence. A new hair style, makeup and eyewear continued to strengthen her appearance. We also worked on her presentation skills beginning with her choice of words and platform skills (posture, moving in front of an audience and pacing words).

The Outcome:

After a year of coaching to successfully manage the customers through her group, the senior team noted positive changes and the board of directors approved her 2018 goal strategies based on a presentation Phyllis gave. They also acknowledged the improvement of her visual presence in the office and on the road.

“Being perfectly well-dressed gives one a tranquility that no religion can bestow.” —Ralph Waldo Emerson