The Situation: Thinker to Director
James has been in the organization for two years. His role is to oversee a group of senior leaders. The opportunity for James is to process information quickly to determine the appropriate way to help these leaders deal with ongoing organizational issues. James was hired because of his high intellect. However, […]
2017
September 2017 Monthly Tips
Leadership is unlocking people’s potential to become better. Bill Bradley
September Tips For Communication & Presence Impact
Tip for Organizations:
Question:
What is rule of thumb or guidelines for tipping for service at a restaurant? We have new group of younger associates that will be entertaining clients and customers.
Answer:
It is important to tip at least 20% for good service. The gratuities […]
August 2017 Business Case Study
The Situation: Executive Leadership Presence
Phyllis was brought in for her technical knowledge and history of success in dealing with customers. However, her visual presence and lack of tact in dealing with critical issues was less than acceptable. Phyllis also tended to shy away from conflict.
The Solution:
Her skill is in reviewing data and strategies for results […]
August 2017 Monthly Tips
Leadership is practiced not so much in words as in attitude and in actions. Harold S. Geneen
August Tips For Communication & Image Success
Tip for Organizations:
Question:
What are some outside of the office activities that can be a fun time for folks to get to know each other?
Answer:
First, the event should be during business hours to provide […]
July 2017 Business Case Study
The Situation: Managing a new and old team
Gary has been with the organization a year. His role is to strengthen the group by hiring new associates while assessing the effectiveness of the current team members. He realized after replacing a non-producing associate that another member is not respected either. Senior management is now concerned Gary […]
July 2017 Monthly Tips
When you’re going into an employment environment that looks pretty scary, it is easy to lose your moral compass, your decency, your sense of civility and your sense of community. Henry Rollins
July Tips For Communication & Image Success
Tip for Organizations:
Question:
How can we provide inclusive and constructive feedback? Our team tends to be too direct, causing […]