Develop a passion for learning. If you do you will never cease to grow. Anthony J. D’Angelo
April Tips For Professional Success
Tip for Organizations:
Question:
We are a new group of engineers that senior management has asked we begin to visit clients to check-in with them on issues related to our product. What tips can we give them to navigate difficult issues related to products that may come up?
Answer:
Listening to the issues related to problems very carefully. Never getting ahead of the speaker. Do not interrupt and be very empathic. When asking questions be very specific in providing an answer if possible. Otherwise, give specific timelines on resolving the issues. Always leave the client satisfied they have been heard.
Communication Question:
Question:
I am working with an client who support person never delivers their commitment. How should I address it with the person or should I go directly to the client?
Answer:
Never go over the head of the person you are working with. Be direct by asking what is needed to be accomplished and get a clear timeline on the deliverable.
Presence Question:
Question:
Newer pants for women in some suits are showing capris with jackets. I recently saw a senior partner in a law firm wear a suit with Capri pants? Should I look into them to purchase to be current?
Answer:
I am not in favor of Capri style pants. They can make one look short and dumpy. They are more for casual wear but still do not recommend them. Longer wider pant style legs are becoming more popular.
The Art of Business and Social Interaction®
Question:
When is it appropriate to talk business when entertaining a client?
Answer:
An invitation to a client should set expectations that a business may be discussed. If not set up front in the invitation, only if the client brings it up.