“Many of life’s failures are people who did not realize how close they were to success when they gave up.” Thomas A. Edison
August Tips For Communication & Image Success
Tip for Organizations:
Question:
Some of our folks are on Facebook. The company does not have a policy against anyone in the organization having their own page. My concern is how to limit inappropriate postings which could have a negative impact on them and the company.
Answer:
Facebook is a wonderful way to keep connected to friends and relatives by allowing the personal aspects of life to be highlighted. However, it needs to be used in a fun way which means not to make it about business.
Also, if business associates are friends, people need to be sensitive to that. Some folks post every hour or even every few minutes. My recommendation is to post just a few times a day because after all, people are supposed to be at work. On downtime, posting items is acceptable.
Communication Question:
Question:
I need some suggestions when communicating with folks from a different country who have limited English speaking and writing capabilities.
Answer:
If possible, meet these folks face to face using FaceTime or other interactive, user-facing technology. It will help to establish a connection. When speaking or emailing always be inclusive and sensitive to the culture. For example, instead of asking why you have not received a document, say this is a follow up to our last communication. And remember, it is all business until they give you an opening.
Presence Question:
Question:
We are going have a teleconference with folks in Asia where we will be able to see each other. What do you recommend for dress? Will business casual work?
Answer:
My recommendation when on a teleconference with business people from out of the US, is to err on the professional side. Wear clothes that reflect the respect you want to pay them such as shirt and tie with jackets for men. Women should stay away from bright colors and sleeveless tops.
The Art of Business and Social Interaction®
Question:
I recently was with a group of women and did not know that the husband of one of them had passed the year before. I was (and still am) embarrassed. Would it be appropriate to send a note offering my sympathy?
Answer:
If possible, have a conversation with a close friend that has a relationship with you both. Get a feel on whether a note, a conversation or to just wait till the next time you see that person is the best way to handle your condolences. There is no right answer to this, handle it with sensitivity.