The Situation:
The general manager felt Joan was very successful in the getting the job done. However, she could be harsh in her communications with her people. Joan was very task orientated. Her executive presence was fair but her leadership presence lacked in connecting to those around her. Her general manager wanted her to be considered as the next GM for another group but only if Joan could learn to use the finer skills in building relationships while still being a successful leader.
The Solution:
Joan watched herself in a video replay of her in action. She realized how harsh she could be in her comments and tone when dealing with situations that did not meet her expectations. Her Platinum Rule assessment clearly indicated she was task driven and the observers concurred.
Her assignment was to understand the different communications styles of her team and to adapt their different styles. At the same time she had to be clear about her expectations and understand what was needed to generate successful outcomes. Joan expected her group to deliver but now she understood that asking clarifying questions and listening would help her see their point of view.
Joan also began to take the time to begin meetings and conference calls by letting the team have some dialog to build relationships including getting to know her and vice versa. For example, she would begin by asking how the week went.
Also, during the meetings with senior management Joan began to use an inquiring instead of an accusatory tone in her comments.
The Outcome:
Joan’s change in demeanor, actions and work with her team took place over six month period. After that, it became a matter of fact that Joan’s change was not temporary but understood to be her permanent leadership style.
With the GM and senior team, the change was noticed immediately. A year later, Joan was promoted to the next level and is now being considered as the next General Manager for another group in this well-respected global Fortune 500 company.
A smile is the universal welcome ~Max Eastman