We simply assume that the way we see things is the way they really are or they way they should be. And our attitudes and behaviors grow out of those assumptions. ~Stephen R. Covey
November Tips For Communication & Image Success
Tip for Organizations:
Question:
Some of our associates have a difficult time with meeting with a new client who may be hostile to them. They may have had a problem in the past or been in a bad situation with a previous organization. What advice can we give to help them professionally represent themselves and the company?
Answer:
It is important to be sensitive to the situation and understand how the client may have concerns. With that in mind, your associate must communicate what they can offer, verbalize assurances for a successful outcome and follow-up without being overly sensitive to any past issues. Your associate needs to stay in the present. The mindset must be to do what they need to do to win the client.
Tip for a Man:
Question:
Most people struggle pronouncing my name. Should I change it?
Answer:
You have two options. One is to help folks pronounce your name by saying it slowly. And be patient with them as they pronounce it
The second option is to adopt a nick name by using an abbreviated version of your full name (For example is you name is Buchinsky, you may pick Buck as a nickname). If you choose to use the nick name, indicate it on your business card.
Tip for Women:
Question:
I am a single woman and often get asked why I am not married. I get frustrated answering these questions. How can I respond without sounding defensive?
Answer:
I recommend you say this with a smile: “I enjoy being single,” and then change the subject.
The Art of Business and Social Interaction®
Question:
How do you handle it when someone constantly calls you by another name?
Answer:
I would correct it immediately by saying: “I know you meant to say Anna.” This will allow the person to memory match your name to your face and make him/her more likely to make the connection in the future.