Be courageous. It’s one of the only places left uncrowded. ~Anita Roddick
October Tips For Communication & Image Success
Tip for Organizations:
Question:
What guidelines should we give our folks for participating in a meeting via conference call?
Answer:
To reduce excess noise, keep phone on mute when not speaking. Try to avoid using speaker phone; if you can’t, ask permission to use it. Never interrupt the speaker. When he or she is finished, ask for permission to speak. If the call involves more than three people, say your name before speaking and ask if everyone can hear you.
Communication Question:
Question:
Is it important to change my voicemail greeting every week?
Answer:
Yes, a voicemail greeting should inform callers about your schedule for the week. This makes them feel important and connected to you. Always provide an alternative number callers can use if they cannot reach you directly. This is critical if a client needs to get a hold of you immediately.
Communication Question:
Question:
I have a strong accent. Is it appropriate to have someone else record my voicemail greeting so it is easier to understand?
Answer:
Yes, it will have a more professional effect.
The Art of Business and Social Interaction®
Question:
name is difficult to pronounce. How can I make it easier for callers?
Answer:
Pronounce your name slowly and clearly when leaving a voice mail greeting. If this doesn’t help, you may want to consider using a nickname on your business card and in your voicemail greeting.
Professional Insight – The Art of Business and Social Interaction®
Good phone etiquette. Always ask the caller if it is a good time for them to talk before you begin your phone call.
Personal Images in the News
Anna has finalized an agreement with McGraw-Hill for her Business Image and Communication book to be published in August 2009.