“Take calculated risks. This is quite different from being rash.”
~George Patton 1885-1945
February Tips For Communication & Image Success
Tip for Organizations:
Question:
What can we tell our new associates to help them be better listeners when conversing with clients?
Answer:
There are two key points to remember. First, they must listen with more than with their ears. Being sensitive to body language and tone of voice is equally important. Second, their responses should echo the client’s specific words. Example: If the client uses the word team, the associate should use team in response.
Communication Question:
Question:
I noticed that most of the CEOs making keynote speeches at the Las Vegas electronics conference did not wear a tie. Is a tie necessary when speaking to a large group?
Answer:
It is important to know your audience and the setting. Expectations are different when speaking at an electronics conference than when addressing a financial group in New York City. I always recommend wearing a blazer, with or without a tie.
Tips for Women:
Question:
Is it “in” or “out” to wear turtleneck with a suit?
Answer:
A mock turtleneck is a better choice than a turtle neck. The latter are casual and should only be worn in a business casual setting. Turtlenecks also add weight to your face and can have a busy look if you have long hair.
The Art of Business and Social Interaction®
Question:
How often should you apologize if you are wrong?
Answer:
Usually, twice is enough, but the severity of the incident may call for a written apology.
When making your apology, be sure your tone of voice and body language mirrors your sincerity.
Professional Insight – The Art of Business and Social Interaction®
A handwritten thank you note carries more weight than an e-mail one. You can follow-up a traditional thank you note with an e-mail, if you’d like.
Personal Images in the News
Anna was the image expert for the WSJ January 13th article on “iShirts.”